Objective: Listen and repeat. Focus on numbers, dates, prices, and spelling. This is an IELTS Section 1 hotel booking conversation.
Q1
"Do you find it easy to understand English speakers?"
Q2
"What numbers are hardest for you to hear? (13 vs 30? 15 vs 50?)"
Q3
"Can you spell your name clearly in English?"
Always a conversation (booking, registering, joining). You hear it once only in the real exam β today we listen twice to build skill.
Top-Down Listening
Use context to predict meaning
- Predict content before listening
- Use situation (hotel, travel, course)
- Identify speaker roles
- Guess topic from first words
- Listen for gist: what, where, when
Bottom-Up Listening
Focus on specific sounds and words
- Catch numbers:
13vs30 - Spelling:
M-I-L-L-E-R - Dates: "the fifteenth of July"
- Prices: "a hundred and twenty pounds"
- Times: "half past three" = 3:30
Before you hear the recording, ask yourself:
| Question | Why It Matters |
|---|---|
| Where is the conversation? | Sets the scene (hotel, travel agent, shop) |
| Who is speaking? | Customer / receptionist β different roles, different questions |
| What info will they exchange? | Names, numbers, dates, prices β the IELTS Section 1 formula |
| What words might I hear? | "How can I help?", "book a room", "how many nights?" |
Teacher says a number β Liza writes it down. Click to reveal the answer.
Teacher spells the name β Liza writes it. Click to reveal.
Fill in the form as you listen to the booking dialogue.
Listen to the dialogue. First listen: gist. Second listen: detail.
Receptionist: Good morning, Seaside Hotel. How can I help you?
Customer: Hello. I'd like to book a room for the weekend.
Receptionist: Certainly. When would you like to arrive?
Customer: Friday the twenty-second of August.
Receptionist: And how many nights?
Customer: Two nights, please. A single room.
Receptionist: Let me check. Yes, we have a single room available. It's eighty-five pounds per night.
Customer: That sounds good. My name is Anna Taylor.
Receptionist: Could you spell that, please?
Customer: T-A-Y-L-O-R.
Receptionist: Thank you, Anna. And a phone number?
Customer: Yes, it's oh-seven-nine-eight-three, two-four-one, five-five-nine.
Listen and answer verbally. Teacher taps to reveal the answer.
Listen again for specific details. Teacher taps to reveal the answer.
Your Role: Customer
You are calling a hotel to book a room. The teacher is the receptionist. Focus on:
- Spelling your name clearly (letter by letter)
- Saying the date you want to arrive
- Saying how many nights
- Asking for the price
- Giving your phone number
Dialogue Guide
- Receptionist: "Good morning, [Hotel Name]. How can I help you?"
- You: "Hello, I'd like to book a room..."
- Receptionist: "Certainly. When would you like to arrive?"
- You: "..." (say the date)
- Receptionist: "How many nights?"
- You: "..."
- Receptionist: "Can I have your name, please?"
- You: "..." (spell it!)
- Receptionist: "And a phone number?"
- You: "..."
Note pronunciation, number clarity, and spelling errors during roleplay.
Task: Record a 1.5-minute answer: "Roleplay calling a hotel. Say your name (spell it), say when you want to arrive, how many nights, and ask for the price."
"Hello, I'd like to book a room. My name is David Smith β that's D-A-V-I-D S-M-I-T-H. I'd like to arrive on Friday the fifteenth of July. I need a double room for two nights. Can you tell me the price, please? My phone number is oh-seven-nine-eight-three, two-four-one, five-five-nine."
Prompt: Write a short dialogue between a hotel receptionist and a customer (8-10 lines). Include: names, dates, prices, phone numbers. Underline every number and date.
Self-Check Checklist
Write down 3 listening/number mistakes you caught today + corrections.
Fill in after each activity to track Liza's listening progress with IELTS Band equivalents.
Official IELTS Section 1 listening sample. Listen and answer questions 1–10.
Woman: Good morning, Travel Link. How can I help you?
Man: Good morning. I live in Bayswater and I'd like to get to Harbour City tomorrow before 11 am.
Woman: Well, to get to Bayswaterβ¦
Man: No, no. I live in Bayswater β my destination is Harbour City.
Woman: Sorry. Right, so that's Bayswater to Harbour City. Are you planning to travel by bus or train?
Man: I don't mind really, whichever option is faster, I suppose.
Woman: Well, if you catch a railway express, that'll get you there in under an hour. If you can make the 9.30 am express, I'd recommend you do that.
Man: Great. Which station does that leave from?
Woman: Helendale is the nearest train station to you.
Man: Did you say Helensvale?
Woman: No, Helendale β that's H-E-L-E-N-D-A-L-E.
Man: What's the best way to get to the Helendale station then?
Woman: You have two options. Take the 706 bus from Bayswater Shopping Centre to Central Street, then transfer. Or walk to Central Street and get the bus to the station.
Man: Which bus is that?
Woman: The 792 will take you to the station.
Man: What time do I catch the 792?
Woman: There are two buses. The 8.55 am is probably safer than the 9.05.
Man: I'll be sure to get the five-to-nine bus. By the way, how much will I have to pay in fares?
Woman: Well, you can get a ticket on the bus for $1.80 cash and $10 each way for the train. Do you have a Travel Link Card?
Man: No, but I can get one.
Woman: The bus will cost $1.50 each way, and the train will still cost $10 during peak hours. If you could come back at an off-peak time before 5 pm or after half past 7, you can save with your card.
Man: I wasn't planning on coming back till at least 8.
Woman: Your return train journey would only cost you $7.15 with your card.
Man: Do you know if I can use the Travel Link Card on ferries?
Woman: The commuter ferries, yes. A one-way trip costs $4.50 but with your card it's $3.55. The tourist ferries only take cash or credit card.
Man: Do you know the cost of a tour?
Woman: The afternoon tour was $35 each. The whole day is $65.
Man: Thank you. You've been a great help.
Woman: My pleasure. Enjoy your day out.
Complete the notes. Write no more than two words and/or a number for each answer.
| # | Question | Answer |
|---|---|---|
| 1 | Express train leaves at | 9.30 am |
| 2 | Nearest station is | Helendale |
| 3 | Number 706 bus goes to | Central Street |
| 4 | Number _____ bus goes to station | 792 |
| 5 | Earlier bus leaves at | 8.55 am |
Complete the table. Write no more than one word and/or a number for each answer.
| Transport | Cash fare | Card fare | Answer |
|---|---|---|---|
| Bus | $ (6) | $1.50 | 1.80 |
| Train (peak) | $10 | $10 | |
| Train (off-peak, before 5pm or after (7)) | $10 | $ (8) | 7.30 / half past 7 7.15 |
| (9) ferry | $4.50 | $3.55 | commuter |
| Tourist ferry ((10)) | $35 | β | afternoon |
| Tourist ferry (whole day) | $65 | β |